We take your privacy extremely seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.
Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.
What information do we collect about you?
We collect information about you when you fill in an online form to:
- Register for a website account or update your account details
- Sign up for email updates
- Contact us
- Complete surveys or provide feedback
This information may include:
- Name, role and organisation
- Contact details including email address
- Demographic information such as postcode and interests
We collect material that you proactively post or contribute to our sites and any correspondence you have with us.
We also collect information on your website usage through cookies, if your browser accepts them. Some of our websites feature tracking software – this means that if you're a logged-in user, have filled an online form or have previously clicked a link in one of our emails, we may link your website usage information (such as pages visited, IP address, browser and device used) to other information we hold, such as your name and organisation.
When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.
How do we use your information?
We collect information about you to manage your account, process your order or fulfil any contract we have with you.
We use information collected from your website visits to personalise your future visits and to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.
We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.